Terms and Conditions - Zoo Twilights
Terms and Conditions - Zoo Twilights
- Melbourne Zoo reserves the right to refuse admission or to eject a ticket holder for behaviour likely to cause damage, injury, nuisance, annoyance or for failure to comply with reasonable requests.
- Persons under 16 years of age must be accompanied by their ticket-holding parent or a legal guardian. If they are not they can be refused entry and will not receive a refund on their tickets. Proof of ID may be requested.
- Zoo Member tickets are not transferable. Members will need to show their membership card & ID along with their concert ticket on the day of the concert to gain entry.
- Zoo Twilights is a fully licensed event and no BYO alcohol is permitted. Visitors wishing to consume alcohol must have photo ID. Anyone found to be supplying or buying alcohol for a minor will be evicted from the Zoo grounds.
- Melbourne Zoo is an outdoor all-weather venue and, in the event of rain, the concert will still proceed. The Zoo Twilights raincheck policy is consistent with the normal Zoo policy of NO RAINCHECKS. Exceptions to this policy are when the Zoo is closed prior to 7.00pm due to storm damage or for emergency reasons.
- We strictly do not offer refunds unless it is in the event that a concert has been cancelled. If a Zoo Twilights concert has been cancelled by Melbourne Zoo, Moshtix will issue an automatic refund.
- In the event that a performance may need to be cancelled, every effort will be made to communicate this information to visitors, through the media, website, phone, signage at the Zoo entrances and via information from the admissions staff.
- The Zoo is a smoke-free zone and smoking in the Zoo is not permitted. Pass-Outs are available from gate staff.
- For the viewing convenience of all patrons, picnic blankets are recommended. Chairs will be positioned at the rear lawn areas to avoid obstructing the view of other patrons. The Twilights event is a general admission picnic-style event and visibility of the stage cannot be guaranteed and may be obstructed, particularly on busy, sold-out evenings.
- Tables, tents, sun shelters, market and beach umbrellas, glass, balloons, party poppers, balls, roller blades, skate-boards and whistles are prohibited. All items brought into the venue will be checked - including bags, baskets and eskys - and prohibited items will be confiscated.
- Open fires, naked flames or disposable BBQs are not permitted on the Zoo grounds.
- All general Melbourne Zoo “Conditions of entry” still apply. You can see these conditions of entry at http://zoo.org.au/about-us/terms-and-conditions-of-entry-to-our-zoos
Terms and Conditions - Zoo Twilights VIP packages
1. Your Booking
1.1 Melbourne Zoo reserves the right to refuse admission or to eject a ticket holder for behaviour likely to cause damage, injury, nuisance, annoyance or for failure to comply with reasonable requests.
1.2 Persons under 16 years of age must be accompanied by their ticket-holding parent or a legal guardian. If they are not they can be refused entry and will not receive a refund on their tickets. Proof of ID may be requested.
1.3 Zoo Member tickets are not transferable. Members will need to show their membership card & ID along with their concert ticket on the day of the concert to gain entry.
1.4 Zoo Twilights is a fully licensed event and no BYO alcohol is permitted. Visitors wishing to consume alcohol must have photo ID. Anyone found to be supplying or buying alcohol for a minor will be evicted from the Zoo grounds.
1.5 Melbourne Zoo is an outdoor all-weather venue and, in the event of rain, the concert will still proceed. The Zoo Twilights raincheck policy is consistent with the normal Zoo policy of NO RAINCHECKS. Exceptions to this policy are when the Zoo is closed prior to 7.00pm due to storm damage or for emergency reasons.
1.6 We strictly do not offer refunds unless it is in the event that a concert has been cancelled. If a Zoo Twilights concert has been cancelled by Melbourne Zoo, Moshtix will issue an automatic refund.
1.7 In the event that a performance may need to be cancelled, every effort will be made to communicate this information to visitors, through the media, website, phone, signage at the Zoo entrances and via information from the admissions staff.
1.8 The Zoo is a smoke-free zone and smoking in the Zoo is not permitted. Pass-Outs are available from gate staff.
1.9 For the viewing convenience of all patrons, picnic blankets are recommended. Chairs will be positioned at the rear lawn areas to avoid obstructing the view of other patrons. The Twilights event is a general admission picnic-style event and visibility of the stage cannot be guaranteed and may be obstructed, particularly on busy, sold-out evenings.
1.10 Tables, tents, sun shelters, market and beach umbrellas, glass, balloons, party poppers, balls, roller blades, skate-boards and whistles are prohibited. All items brought into the venue will be checked - including bags, baskets and eskys - and prohibited items will be confiscated.
1.11 Open fires, naked flames or disposable BBQ's are not permitted on the Zoo grounds.
2. Cancellation
2.1 In the regrettable circumstance that a Client cancels an event/order, Liberty Catering Concepts shall be entitled to the following payment:
- No refunds on picnic hamper orders.
- 2 weeks prior to the VIP functions – the client will be liable for a fee of 20% of the total amount of the confirmed booking.
- Refunds will not be issued based on weather conditions.
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No refunds or changes to the booking will be accepted or issued after 2 weeks from your event date.
- Refunds caused by changes to the original booking will only be accepted up to 2 weeks prior to the event.
- It is the responsibility of the guest to arrive on time to their event. No compensation for no-shows or late arrivals.
3. Catering
3.1 No food or beverage product of any kind will be permitted to be brought in for consumption at the function by the Client or any of the Client’s guests. Exceptions may apply when granted by written permission from the Venue Catering Manager from Liberty Catering Concepts at Zoos Victoria.
4. Pricing
4.1 All prices quoted are in Australian dollars and include 10% goods and services tax (GST).
4.2 Prices quoted are based on current costs and may be subject to change from time to time. Liberty Catering Concepts reserves the right to alter menus in accordance with seasonal produce variations.
5. Indemnity and Compliance
5.1 It is required that the Client will conduct the function in an orderly manner in full compliance with the Zoos Victoria Regulations and with all associated laws.
5.2 Liberty Catering Concepts follows the National Alcohol Beverage Industries Council guidelines on the Responsible Service of Alcohol. Zoos Victoria staff are instructed not to serve any alcoholic beverages to guests under the age of (18) eighteen years, or guests in a state of intoxication. The Management reserves the right to exclude or eject all objectionable persons from the Zoo premises without liability.
5.3 The Client is financially responsible for any damage sustained to the Zoos Victoria function facilities (including but not limited to the dance floor or the Zoological premises) by the Client, Client’s guests, invitees or other persons attending the function whether in the room reserved or any area or part of the Zoo.
5.4 General cleaning is included in the cost of the function. The Client may incur additional charges in the instance where an event has created cleaning requirements that are considered, in the opinion of Liberty Catering Concepts, to be over and above normal cleaning.
5.5 Zoos Victoria and Liberty Catering Concepts do not accept any responsibility for damage or loss of merchandise left at the premises prior to or after the function. The Client should arrange their own insurance and/or security. All Client goods must be removed from the premises no more than 24 hours after the function unless other arrangements are confirmed.
5.6 In the event that the venue cannot be made available to the Client on the date(s) for which it has been booked for reason of fire, flood, damage or industrial dispute the management of Liberty Catering Concepts and Zoos Victoria shall not be liable for any loss, damage or injury whatsoever suffered by the Client as the result of the unavailability of the venue.
5.7 Force Majeure. Liberty Catering Concepts will endeavour to provide the services, but will not be held liable for failure to deliver in the event of labour troubles, disputes, strikes or picketing, accidents, Government (Federal, State or Local) requisitions, restrictions upon travel, transportation, food, beverage or supplies and other causes whether enumerated herein or not, which are beyond the control of Zoos Victoria and Liberty Catering Concepts.
Catering enquiries:
Liberty Catering Concepts
T: 03 9285 9440
E: Twilights@libertycatering.com.au